Return Policy
We accept return within 30 days upon delivery date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to return an item, you must contact us first at support@tiertime.com to obtain an Return Merchandise Authorization (RMA). Returns without authorization are not eligible for refund.
20% of item net value will be deducted as restocking fee.You also need to be responsible for return shipping costs and we can not refund any shipping costs.
Defective Items Return Policy
If you are unhappy with our product but have already used it, please feel free to contact us so we can find an appropriate solution. You can email us at support@tiertime.com, we are happy to help!
Defective/ damaged items are returnable within 30 days of the delivery date. Returns of items without obvious defects will subject 20% restocking fees and will be deducted from the amount of refund.
Please note that you will be responsible for the return shipping costs and we cannot refund any shipping costs you originally paid to receive the order. Only the price of refunding item will be refunded.
Refunds
All returns, refunds and exchanges are processed within approximately 7-10 days upon arrival at our distribution center.