Product Description
Here are the facts about As-is units:
1. They are returned products;
2. They are not returnable and sold as As-is units;
3. They have no warranty;
4. They may not have original packaging;
5. They may not have all the orignal accessories;
6. They might be defective in certain function;
7. Intended to sold as parts but some users did found the units functional after some tinkering.
SYLVAIN TORNIER (verified owner) –
Couple emails to Cetus in order to know were was this printer after my order. It arrived finally…into a reused Amazon carton box…without all expected protective foam inside (to preserve various components). The AC/DC power supply was missing. So at this point, the scoring here would be “zero”
Hopefully, Cloris from Cetus managed all this so I received a power supply from China: so at this point the scoring would raise to 3.
Having all needed skills and tools, this ‘as-is’ printer was repaired by me, and is perfectly operating up to know: so the score would be then 4.
But Cetus offered to replace “old version” extruder by a new version “free of charge”…and my printer here was eligible to this upgrade…and I receive the new extruder for it…although it was an ‘As-IS’ printer.
This outstanding customers care makes me so happy then I can today rate a valuable score of 5
Long life to CETUS and their precious Customer Service people!
Uploaded image(s):
Nathan Clark (verified owner) –
The Printer Cam Quickly and after some small tweeks and a little work the printer works amazingly!!!
Dominick Sansone (verified owner) –
The best customer service experience I have had! There was a few minor issues with my order, but I did buy a “as is” item, so I didn’t really think there was much to be done. I was wrong, the Cetus team stepped up and made this right!
William S. (verified owner) –
Item was better than I expected since it was sold to “As-Is”. I have the printer operating and I am very happy with this purchase. In addition, Tiertime upgraded my order to an Extended version at no extra charge.